Here's Why Vessel Powersports Customer Service is Always Worth Calling

January 28, 2025

BySidney Mathis 0 Comments

Here's Why Vessel Powersports Customer Service is Always Worth Callin

Preparation is the most important part of every ATV - UTV adventure. You need to make sure all your gear does what you need it to, and you need to make sure everything works the way it’s supposed to.

That’s why having a knowledgeable friend to answer all your questions is such a lifeline.

That’s what Vessel Powersport’s customer service is here for. Our local customer service team works right in the building and comes prepped with experience and expertise, not a script.

What makes our customer service so different and definitely worth using if you have questions? Let’s check it out

CONTINUOUS TRAINING

Vessel Powersport’s customer service reps have a tough job. We launch over 20 products a year, and it’s up to the folks in customer service to know about each and every one of them.

That’s why they attend weekly product trainings to stay up to date on everything new and old.

Those training sessions are led by our own in-house expert, Sidney. He's a Honda aftermarket wizard! “I want them to know what the best setup is for different situations,” he says. “I try to make sure everyone knows at least three facts about any product so they can help customers make the right choice when they want to buy a product.”

Continuous training turns every customer service rep into an expert, but it’s just one part of what makes our customer service such a good resource for you.

HAPPY IN-HOUSE REPRESENTATIVES

Vessel Powersports does not run a call center. All our customer service reps work in our building in Holt, Florida

That’s why our customer service isn’t available 24/7—it’s only available when the building is open.

That means Monday - Friday, open from 8am to 5pm (central) and everyone gets the day off on Saturday and Sunday. Plus, they’re closed for most major holidays.

Customer service is a notoriously tough job, so keeping good hours means you get better help from happier customer service reps who’ve put in the time and know their stuff

DON’T BE AFRAID TO CONTACT US!

Our customer service representatives are an awesome resource for everybody out there—including you! These are real folks with real industry knowledge, surrounded by even more Vessel Powersports experts who help fill in any knowledge gaps.

They’re here to help, so:

• Call: 850-530-6517
• Email: support@vesselpowersports.com

They’ll make sure your answers are taken care!

Sidney Mathis